1. Overview
This Privacy Policy explains how JOMBOX (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website, place an order, or contact us via WhatsApp or phone.
By using our website or placing an order with us, you agree to the practices described in this Policy.
2. Information We Collect
We may collect the following types of information:
- Contact details: name, phone number(s), delivery address, email address
- Order details: items purchased, order value, payment method, order notes
- Payment information: processed securely through authorized third-party payment gateways or via bank transfer details you provide (we do not store full card numbers)
- Communication records: messages exchanged via WhatsApp, phone calls, or email for order confirmation and support
- Technical information: IP address, browser type, and device information collected automatically through cookies or similar technologies when you visit our website
3. How We Use Your Information
We use the information we collect to:
- Process, confirm, and deliver your orders
- Verify payments
- Communicate with you about your order (including COD confirmation calls/messages)
- Respond to customer service inquiries and damage/return claims
- Prevent fraudulent or abusive orders
- Improve our website and services
- Comply with legal obligations
4. Sharing of Information
We do not sell your personal information. We may share necessary information with:
- Courier and delivery partners, to fulfill and deliver your order
- Payment gateway providers, to process card payments securely
- Banks, where payment is made via bank transfer
- Law enforcement or regulatory authorities, where required by law
5. Data Storage & Security
We take reasonable measures to protect the personal information you provide from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies or similar tracking technologies to improve browsing experience, remember preferences, and analyze site traffic. You can control or disable cookies through your browser settings.
7. Data Retention
We retain personal and order information for as long as necessary to fulfill the purposes described in this Policy, resolve disputes, enforce our agreements, and comply with legal obligations.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or operational requirements
To make such a request, contact us via WhatsApp at +94 72 922 8225 or email jombox@innozonemall.com.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those third-party sites.
10. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal information from minors.
11. Policy Updates
JOMBOX reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
- WhatsApp: +94 72 922 8225
- Email: jombox@innozonemall.com
- Website: https://jombox.innozonemall.com