Date: 15/09/2026
No return, No refund, No exchange.
⚠️ Important: Please order responsibly. Refused, unaccepted, unreachable, or fraudulent COD orders may result in the customer being permanently blocked from future COD purchases. Further action may be taken against fraudulent orders where appropriate.
Every COD order involves packing, operational, and courier costs. Please do not place an order unless you genuinely intend to receive it.
All COD orders must be confirmed by phone call or WhatsApp before dispatch. Orders will only be shipped after confirmation.
Please add a SECOND reachable phone number in the Order Notes in case we are unable to reach you on your primary number.
Genuine orders only. Thank you for your cooperation.
Payment mode: Card / Cash on Delivery / Bank Transfer
⚠️ IMPORTANT NOTICE — CASH ON DELIVERY (COD) ORDERS
We have recently seen an increase in fake and fraudulent orders placed through our Website and WhatsApp — including customers who do not answer calls after an order is shipped, reject the package at the doorstep, refuse to respond to our team or the courier service, or block our contact number.
Every COD order involves real packing, operational, and courier costs on our end. We kindly request customers to order responsibly and only place an order if they genuinely intend to receive and pay for it.
1. COD Order Confirmation
All Cash on Delivery (COD) orders must be confirmed by phone call or WhatsApp before dispatch. Orders will only be shipped after this confirmation is received from the customer.
2. Refused, Unaccepted, or Unreachable Orders
- Orders that are refused, unaccepted, or where the customer is unreachable at the time of delivery may result in the customer being permanently blocked from placing future COD orders with JOMBOX.
- The customer will be liable to bear the shipping and courier charges incurred as a result of the refused, unaccepted, or failed delivery (including return shipping, where applicable).
3. Fraudulent Orders
- Orders identified as fake or fraudulent attempts may result in the customer’s details being blocked from future purchases.
- JOMBOX reserves the right to take further action, including legal action where appropriate, against customers found to be placing fraudulent or malicious orders.
4. No Return, Refund, or Exchange
All sales are final. JOMBOX does not offer returns, refunds, or exchanges once an order has been delivered and accepted, except where required by applicable law or where the product is confirmed to be defective/damaged at the time of delivery (subject to our discretion and verification).
5. Customer Responsibility
By placing an order with JOMBOX (via Website or WhatsApp), the customer agrees to:
- Provide accurate contact and delivery information.
- Respond to confirmation calls/messages from JOMBOX or our courier partner.
- Accept and pay for the order upon delivery, once confirmed.
- Bear applicable shipping charges in case of refusal or non-acceptance of a confirmed COD order.
6. Acceptance of Terms
By placing an order through our Website or WhatsApp, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the COD policy outlined above.